Biosystems Engineering at Oklahoma State University

Computer Problem Report Form

(4/2/99)
 Biosystems Home Afterhours

1. Describe your problem: __________________________________________________________

2. Now, describe the problem accurately:____________________________________________

3. Speculate wildly about the cause of the problem:_________________________________

4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__

5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Strange Smell__

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you had "a friend" who "knows all about computers" try to fix it for you? Yes___ No___

11. Did they make it even worse? Yes___

12. Have you read the manual? Yes__ No__

13. Are you sure you've read the manual? Maybe__ No__

14. Are you absolutely certain you've read the manual? No__

15. If you read the manual, do you think you understood it? Yes__ No__

16. If `Yes' then explain why can't you fix the problem yourself: _____________________________________________________________________________________

17. What were you doing with your computer at the time the problem occurred?
_____________________________________________________________________________________

18. If you answered `nothing' then explain why you were logged in:
_____________________________________________________________________________________

19. Are you sure you aren't imagining the problem? Yes__ No__

20. Does the clock on your home VCR blink 12:00? Yes__ What's a VCR?___

21. Do you have a copy of 'PCs for Dummies'? Yes__ No___

22. Do you have any independent witnesses to the problem? Yes__ No__

23. Do you have any electronics products that DO work? Yes__ No__

24. Is there anyone else you could blame this problem on? Yes__ No__

25. Have you given the machine a good whack on the top? Yes__ No__

26. Is the machine on fire? Yes__ Not Yet___

27. Can you do something else instead of bothering me? Yes__